Number change services not easy

If I could give zero I would , I took a contract out through Telkom direct which delivered last week, I made it very clear that I would like my prepaid number to be moved over to contract only to find out that I have received a new mobile number with my contract benefits linked to it. So I call 180 only to be told I need to wait for the number to be activated before I can convert my contract to my old Telkom prepaid number , and I would have to go in store to do this , I went in on Saturday to Telkom Rosebank and it is Tuesday and I don't have my prepaid number converted into my contract. this service is terrible I don't know what to do if I call now they advise me the order has been submitted but they cannot assist if they log a case it would take 5 days to resolve.