BM
Bongani M

1 reviews | Active since Aug 2015

29 Jan 2016, 12:40

Number change not effective

someone needs to stop acknowledging my complaint and actually do something to fix the issue.from your Facebook page,twitter account and staff at the shop.No help has been received.<br> <br> Hi Nqabayethu<br> <br> Please be advised that my number-*** is still not linked to my contract. As per our conversation yesterday you said the number would be active by now.<br> <br> Just to run through the sequence of events:<br> <br> Monday-singed for contract<br> <br> Tuesday- client acknowledges he made an error in not specifying the requirement for cell number ***(Telkom pre-paid) to be his primary number<br> <br> Tuesday-consultant assist's with rectifying the error-Client advised to wait 24 hours (number change does not take effect)<br> <br> Wednesday-Client speaks to consultant, consultant sends internal mail to attach *** to clients contract (number change does not take effect)<br> <br> Thursday-number still not attached to new contract<br> <br> <br> How do we activate the *** (Telkom pre-paid) to the clients contract<br> <br> ID-***<br>

0
Replies (2)
Telkom
Telkom's reply29 Jan 2016, 14:45
Official
Hello bmhlanga1,

Thank you for making contact with us


This response serves as confirmation that your query has been received.Please be assured that we have tasked our Mobile team to investigating and provide feedback as soon as possible.

***


Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply29 Jan 2016, 14:45
Official
Hello bmhlanga1,

Thank you for making contact with us


This response serves as confirmation that your query has been received.Please be assured that we have tasked our Mobile team to investigating and provide feedback as soon as possible.

***


Regards
Keagan
Telkom Social Media Team

Best regards,