NUMBER CHANGE

<p>I ordered this cell phone online.</p> <p>When I received it I realised it was a wrong cell phone that I received because the</p> <p>Person whom I confirmed my order with made it incorrect, I called Telkom the same day</p> <p>And she came to the phone and apologies and told me that I have to cancel my new contract Telkom</p> <p>Come take the phone and I re-apply for the cell phone I wanted again.</p> <p> </p> <p>To be honest with you at this stage I feel as though I should have done that because since the 12/07/2016</p> <p>I have been calling Telkom trying to get assistance for a number change.</p> <p>Same day I instructed her to keep my prepaid number and to my surprise I received a new sim card with the</p> <p>Phone I was under the impression that since the one I received was a Nano Sim card it would be perfect for my new phone</p> <p>As my old sim was a Micro sim and will not fit onto the iphone 6.</p> <p> </p> <p>On the 12/07/2016 I realised this is not changing so I went to Telkom Westgate mall where they logged the query and</p> <p>Gave me log number: ********** 0 on the 15/07/2016 I was in Cape Town and decided to go to V&A waterfront mall where</p> <p>I spoke to a guy by the name Ebrahim who escalated the matter.</p> <p>Your agent called me on the 15/07/2016 and the 16/07/2016 and closed my file thereafter</p> <p>I sent an e-mail on the 18/07/2016 explaining the reason I couldn’t respond because we had a funeral at home thus I couldn’t respond</p> <p>And till today I have received any feedback.</p> <p>I called again this morning and a new query was logged with reference number: ********** 5</p> <p>I followed up a couple of minutes ago and was told nothing can be done I should go to the Telkom mobile shops</p> <p>I told the lady that I wanted to speak to her manager thus the request for your e-mail address.</p> <p> </p>