NUMBER CHANGE

I am writing to make a formal complaint against Lerato from your Telkom store near Parrots next to Vodacom Menlyn Mall. I was there Saturday 24 August 2024,my complaint is that she failed to provide me with a satisfactory service. I app**** for data only contract, however I stated that I want to continue with my old Telkom number.

When I left the Telkom store on Saturday she had promised me that everything is done from her side, my number will be active on Sunday 25 August 2024, only for me to go again on Monday 26 August 2027 and was assisted by Mapula who said that instead of Number change Lerato did Sim swop and I now had to pay R10 for sim swop which I refused to pay because I did not request for it.

She than called her manager for assistance as she was also struggling with resolving my query, I was reassured by the manager that my old number will be active today, and also they will call for feedback but to my surprise my number is still not active and also they have not yet call.

I am very ****ED and FRASTRATED, kindly please assist me!