Number cancelled despite asking for it to be moved to prepaid

<p>I recently requested that my month to month contract with Telkom gets cancelled. </p> <p>On the cancellation form I specifically checked that box that said that I want to move the number onto prepaid, and even put in a note. </p> <p> </p> <p>Today, I get a call confirming the contract cancellation, and even then stated that I would like the number to remain on prepaid - I've had this number for over 10 years. </p> <p> </p> <p>Once I get off the phone with the agent, I noticed that I have no reception. Chatted with Telkom and they then said that my number was cancelled, despite me asking them so many times to move it to prepaid!</p> <p> </p> <p>This is not the first time that I've been a victim to Telkom's negligence. </p> <p> </p> <p>First time was when I requested a cancellation to my landline as I was moving - this only happened a few months later, and I had to pay for the line even though I was not living there anymore. </p> <p> </p> <p>Very disappointment with Telkom - would take up any of their products, no matter how cheap!</p> <p> </p>