Number Blocking
I am a user of telkom mobile prepaid service on my phone which I have an insurance with a different provider. I lost the phone which had my telkom sim card in it, as I was ******. I have made a sim swop at the branch successfully. I am trying to claim the insurance for the phone but I need the handset to be blocked. Telkom staff at the call center refuses to help me, they say they can not pick up my number on the handset. I need that handset blocked , so that I can open a case and then claim from the insurance.
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Telkom's replyOfficial
24 Oct 2017, 10:56Hi kingakho,
Thank you for making contact with us, we tried contacting you several times with no luck.
Please be advised that the device is white listed with CellC, please contact them to assist further with blacklisting the device.
we can only blacklist devices that are white listed by Telkom.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply24 Oct 2017, 10:56
Official
Hi kingakho,
Thank you for making contact with us, we tried contacting you several times with no luck.
Please be advised that the device is white listed with CellC, please contact them to assist further with blacklisting the device.
we can only blacklist devices that are white listed by Telkom.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,