Numb with levels of service!!!

<p>Line outage Fault logged with Telkom on 22 July. 2016</p> <p>Line fixed,but somehow my number got swapped with someone else's.</p> <p>Logged separate fault to resolve the line swap which was resolved 27 July 2016. Line back to full operation.</p> <p>Today 01 August. 2016 the line went dead again around 15:30, which was the same time a technician was working on the line (according to call center).</p> <p> </p> <p>what on earth is going on with my line, I am at my wits end here.</p> <p>can someone please get back to me ASAP. Escalation ***</p> <p> </p>