Nu Debt ******** and Unjustified Harrasment

I am writing to express my deep dissatisfaction and concern regarding the unjustified transfer of my personal information to a debt collection agency. I have consistently paid my account on time via debit order, and there is no legitimate basis for any referral to collections. Despite having no outstanding balance, I was contacted by SMS claiming to represent a debt collection agency. The agency failed to identify themselves properly, and expected me to confirm sensitive personal details over an unsecured call. When I asserted that I do not owe any money, I was met with harassment, followed by the call being terminated abruptly. This is an unacceptable breach of conduct and data protection. The unsolicited disclosure of my personal information — without my knowledge or consent — is not only *********, it may also have adversely affected my credit score, which I have maintained in excellent standing. I demand the following actions: - A written explanation and formal apology from your organization. - Confirmation that my credit rating has not been affected. - Immediate internal investigation and reprimand of both the agency involved and the internal personnel responsible for this error. - Assurance that your processes for managing customer accounts and data security will be reviewed and corrected. Should these demands not be met promptly, I will have no choice but to close my account and escalate this matter to the relevant regulatory authorities, including, ICASA, CREDIT REGULATOR AND INFORMATION REGULATOR. I expect a response within 3 working days to avoid further escalation.