Nowhere left to turn, PLEASE HELP. Taking my money with no authorization.

About three months ago, we moved to a new premises. I contacted Telkom to arrange that our line be moved. All went well, the gentleman came to install a new line or whatever needed to be installed.

At the end of the month, i received my Telkom invoice, reflecting a balance of almost R700. I only have a line with them, as my ADSL is through a third party, which means my monthly fixed amount that I pay is R220. Upon looking at my statement, i saw my old line, and an ADDITIONAL TWO LINES. I then realised that instead of moving my line, they decided to retain this line, along with adding two more.

I have contacted Telkom on numerous occasions, filled in a cancellation form and returned it to them TWICE, as the second time i contacted them they said that they cannot find my form. (Since this I have been asked to send it again!) I spoke to a supervisor who "escalated" the case, and confirmed that the dispute has already been logged a few days ago, and takes 7-14 working days.

I requested that my debit order be cancelled as i cannot afford R700 to come off of my account. She advised that it wouldnt be a problem and that i can just go pay my normal R220 at the nearest Pick n Pay. However, AFTER she cancelled my debit order, she said if I only pay R220, my line will be suspended, "oh and there may still be a possibility that the R700 gets taken off of my account still." This did happen. Month end, R700 came off of my account, and i was left with no answers, and no "promised" phone calls.

I made contact with them again, and still no one could even tell me why this whole error happened, what is being done to have it resolved, or when it will be resolved. When i spoke to a supervisor again, she promised me that my balance reflects R0, and that there will be nothing to pay at the end of the month, and that the dispute would be finalized by then anyway, so i wouldn't have to pay for about 3 months after this either as i am in credit. Due to this, I decided to have her activate my debit order again, and at this stage all i really need to wait for was the final message/ phone call or email advising that the dispute had been resolved.

I received my invoice for the month a few days ago. I owe them nearly R500 this month. I honestly give up. I am tired of wasting so much time, effort and money trying to contact them and get through to someone who can assist. I phoned them again about two nights ago and was told to send the cancellation form again!!!!

R700 might not be a lot of money to some, however to me, they are taking food off of my plate. I cannot understand how this takes so long to resolve, and in my eyes this is completely *******, as I never authorized these lines, or amount to be taken off. How are they allowed to to this with no authorization?? I will never have this money put back in my account where i need it the most, which upsets me more than anything.

The above is merely a summary of what I have been through. There is so much more to explain but it is just too much.

Please can someone help me, I am BEGGING you.