GB
Gerrick B

1 reviews | Active since Aug 2015

13 Aug 2015, 14:34

Nowhere else to go.

I have been a Telkom customer for three months now. I ordered a standard telephone line for my home. Which I received accordingly. I had a operator phone me to ask if I would like to waive the installation fee associated with the line. I agreed, but only after clearly stating that I intent on using the line for ADSL, but with an ISP other that Telkom. <br> <br> Three weeks into the first month, a Telkom technician phones me up to come and 'activate' the ADSL on my line. Which I also agree to. The first week into the second month, I am greeted with a bill of over R1800, and a message from Telkom stating that my LINES have been cut due to me exceeding their R1500 credit limit. Turns out the second technician had also installed a line, with Telkom's ADSL attached to it, with another installation fee. Its been two months now that I have had no telephonic or ADSL connection, whilst my bill just keeps on rising.<br> <br> I have tried my best to sort out this problem, with Telkom just covering me in red tape and excuses. SORT THIS NONSENSE OUT!

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Replies (1)
Telkom
Telkom's reply13 Aug 2015, 17:23
Official
Hello Gerrick,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM134323.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media