Now Telkom retracts customers authorised cancellations without their knowledge?

<p> On the 28th of May I went to a Telkom Direct store in Rosebank. I filled out a cancellation form for my ADSL service as I had to take over another uncapped Telkom line at my new flat for convenience sake. I was promised a cancellation invoice for the next week, which I never recieved. The next Sa****ay I returned to the same store. Laveeshna gave me Heathers number and was promised a call on Monday to sort it out. Nobody phoned me. Last Friday I mailed Heather and she rep**** that she would help me as soon as the lines were up again. She still has not contacted me. I also called the call center and a Dumisani told me that my cancellation was retracted for some reason (he put me on hold before telling me the reason as to why). I have to pay Telkom double now. It is against the consumer protection act not to be able to cancel your contract. Im seriously not asking for much here. Im not even going to another service provider. Value a paying customer and help me sort this out.</p>