November deal declined spam messages

On Monday I ordered the November deal telephonically and was told it was successful and that I should wait for seven days for the order. On Wednesday I received a message saying I was "declined due to credit vetting" which is nonsense because I have a very healthy credit and credit score. Yesterday a friend of mine tried to apply as well and was also told that all is well until he received the same message of being declined. It seems to us that this is a spam message sent to qualifying clients if there is no stock and if Telkom is overwheLmed by orders because nothing else makes sense. I called in today to enquire and was told that my order was "cancelled" and there is no reason given as to why it was cancelled. This had the consultant as baffled as I was. I've been a customer at Telkom since 2012 and it seems like they are starting to compromise on service because this is really nonsense.