November Big Deal or November No Deal

I ordered the R99 November big deal online. I received confirmation of my order on Wednesday, 22 November, saying I had been approved. I was called on Thursday to arrange for delivery on Friday... I have still not received my delivery or any correspondence... Now I have a dead landline which hasn't been working for the past 3 weeks, which is costing me hundreds of rands in data, I have made countless calls with no feedback, and now I can't even get a backup solution delivered on time... Lesson learnt, stay away from Telkom in all departments!