notkeeping to promise

Dear Telkom

I have app**** for my line to be moved several months ago.

I have worked for Telkom and now I am a pensioner receiving a special on my line.

I have now received below email.

Kindly explain if take the TLLF will my package apply.

I was a fitter and a line can be installed wherein moving to or they can slit the line.

id ********** 033080