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JK
Jacco K

1 reviews | Active since Mar 2018

01 Aug 2018, 14:23

Notification fee when ending contact, despite following contract.

I signed a month to month contract with Telkom for a fibre connection. 12 months later I cancelled, as per contact, with a 30 day notice period. Yet I am being billed a "notification fee" of 600 Rand.

Called the billing department to log the query, and there it is sitting now.

Monies have been deducted from my account, and all I can hear is: "we have increased the urgency"

I am getting nowhere with the helpdesk.

0
Replies (3)
JK
Jacco K's update10 Aug 2018, 12:55
Reviewer Update
Over a week ago this was logged. Still no reply?? Good day, Thanks for the reply. Please note that this is already with the billing department for over 2.5 weeks (ref # ********** 6) and has been 'escalated' twice. Monies have gone off my account and I am waiting for a reply. Initially I was told a turnaround time of max 7 days. Latest it was changed to: "we don't know when this will be resolved" by an unhelpful agent. Please assist.
JK
Jacco K's update20 Aug 2018, 12:41
Reviewer Update
I have logged a dispute with Telkom 6 weeks ago, and posted this 2.5 weeks ago. I haven't go any reply/feedback since!
JK
Jacco K's update17 Sept 2018, 15:21
Reviewer Update
Still waiting for a reply.......