Notice of cancellation

<p>My Telkom mobile contract expires at the end of July 2017. I have no use for this service anymore, so I am simply trying to give notice that I want the contact to expire and not to roll on to a month to month basis. Instead of leaving to the last minute I called in to find out what the process will be. First I was told to call during business hours and speak to cancellations... Calling back I got told I need to fill in a cancellation form... I filled in the form and sent it to the correct email address, but I've had no response from Telkom confirming they have received it and are processing it. I called back to follow up and I get told I need to speak to customer retentions (good luck with that one) but there is no direct line for them... There is also no direct line for Cancellations...</p> <p>I get told not to worry, it'll be cancelled (easy to say when you aren't the one who will be debited) or to resend my cancellation application on a specific date... This is ridiculous, and I assume *******... All I want to do is be rid of the shocking service and lack of delivery as soon as my contractual agreement has expired.</p>