Nothing's changed!

<p>After 7 years I've decided to give Telkom another chance and so far the service has been nothing short of very dissapointing. Just been given the run around for almost an hour from one department to the next and it probably would have continued had I not informed the last agent that I have been through all the departments already. Every agent gives you a different story which becomes obvious that they don't have a clue what to do. Simple questions like downgrading and correcting addresses has left them clueless, knowing what each department does should be known to these agents but they all seem so confident in their guesses they make. </p> <p>I've spent so much money on calls from my mobile number because the call center's experiencing high number of calls and then you get transferred over and over again. Received a call last week to say the technician will come in today to install my phone line and that they would phone me in the morning to confirm a time and its now 1pm and still nothing, even after calling the call center and receiving a reference number. I was told by the agent that I will receiving a call immediately about the despatch time of the technician, its two hours since the call and only received an sms about updating my profile details, go figure. The call I received was from a number that if you call back does not exist. </p> <p>Been to the Telkom walk-in centers at Bayside and Canal Walk, I've had R100 ****** from me by an agent, **** to, it is something I never want to do again.</p> <p>What ever I require should be easily achievalble over the phone, could someone who knows about Telkom please call me back.</p>