Nothing new I'm sure, just another Telkom customer left waiting for answers

Being an IT technician, I see and hear plenty of complaints about Telkom, from ADSL/LTE service issues to dealing with the various service departments. My own experience with the business package I'm on was mostly ok, apart from a long delay to move the adsl line to a new location. These things happen, I managed to make a plan using my MTN LTE which got me through (although at personal cost).

The last few months however, things have been a lot worse. I've been through the process of ordering a migration to fiber three times, each time it didn't go through due to incompetence, each time costing me over an hour for the order and not including follow up calls. ADSL here in Westville has proven to be very unstable, and the first two attempts to migrate they had contacted ME with all the usual promises, it just made sense to take the jump.

Thursday 14/09/17, I find that the ADSL isn't functional, line is up however account details are failing. I then spent 2 hours on the phone being bounced between sales and technical departments, each time having to repeat the business details and each time getting a different answer as to what the problem is. I finally get through to a very professional sounding lady, very apologetic for my experience, and she spoke to and then transferred me to her manager (sales manager). Again, promises about sorting out my ADSL, thereafter he would ensure my fiber was put through correctly etc. He took down my number and said he would let me know. As a manager, he said I wouldn't need a reference number, he would just sort it all out. It's now Tuesday afternoon, still no service, still not able to do my work and my attempts to follow up are unsuccessful. "he's in a meeting, can I send him an email with your details?". Again I am told that my account shows as active on their system and yet on their own web tools it states my account doesn't exist. No service, no calls and no longer any sign of hope for even a simple message to update me on what is going on. Where to next? I haven't come across an ISP without unhappy customers, and yet, could any of the alternatives be THIS bad?