AF
Andrew F

1 reviews | Active since May 2013

14 Dec 2015, 10:14

Nothing more than empty words!

So I complained in June. I also complained last week. Again a nice round **** YOU from Telkom Mobile, AGAIN from the social media team. I can't really complain about my signal itself, but customer care - stinks. sales - stinks. social media? I am surprised this department still exists. It does not deserve to. I would like a call from a Manager ( and not this ******** of your buddy next door phoning - I know the industry well enough to know when I am talking to a manager and when not) <br> <br> If I have not received this call soon enough by my liking, I will be pressing the send button with my fully filled out complaint forms to both the NCC and ICASA. Enough is enough!<br> <br> Your manager can ask for me by name at reception of the given contact number.<br> <br> SM173781<br> <br> SM120998

0
Replies (1)
Telkom
Telkom's reply14 Dec 2015, 11:49
Official
Hello VampKnight,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

An e-mail was sent to you on the 7th December 2015, requesting proof of payments. As soon as you forward this our agents will be able to continue with resolution.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM173781

Regards
Narriman
Telkom Social Media Team

Best regards,