Nothing has changed for the past 20 years!

Been in the IT industry since '95 and the one supplier you always have the most problems with is Telkom...<br> I've app**** for a normal land-line so that I can convert it to ADSL... Had ADSL before so everything is in place except in the exchange... app**** more than a month a go and the order evaporated.. after many attempts I contact a agent online-chat a week later and a second attempt was done to get a order in. A few weeks later a technician came to my home said everything from my house to the street pole is 100%, there is two pairs but with too much noise he will go back to the exchange and let me know.. that is two weeks later. Phoning the call centre is a joke a joke.. 1. not answering 2. sending you in circles 3.don't know what's going on 4.services is outsourced and they don't keep track of the technicians???? Phoning the technician which I forced his cell number out of him was also a waste because no one answers. I tried a senior executive which nr I had from previous corporate experience to no-avail. I've paid a ISP for a service from the 1st January and now I don't have telkom copper!!!<br> 20-years nothing has changed is my personal experience and I don't think it will ever!