AS
Andrea S
1 reviews | Active since Dec 2011
13 Dec 2015, 14:59
Nothing happening
I opted for the LTE Broadband Unlimited on 1 December 2015. Application was successful, but awaiting call from agent. Called Telkom Customer Care and was confronted by a very unhelpful and rude lady telling me she can't help me and I'll just have to wait, since SellDirect never answer their calls anyway... I've been very happy with Telkom until now.
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Telkom's replyOfficial
13 Dec 2015, 15:20Hello andreasch86,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177896
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177896
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply13 Dec 2015, 15:20
Official
Hello andreasch86,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177896
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177896
Regards
Narriman
Telkom Social Media Team
Best regards,