nothing but Lies and Poor service from Telkom

Last yr i app**** for a smart 100 contract but received a smart plan 50 instead, so i went back to the store as soon as i realised after 2days, the manager, Gloria told me to keep the phone, and that she would personally fix everything, but she never did anything, eventually i had to return the phone and cancelled my contract, Gloria said her apologies and ensured me i was not liable 4cancelllation charges because i returned the package within 7days and i cancelled a package which i hadn't app**** for anyway. On feb 22 2016 i received an sms from telkom billing me a cancellation fee of R2222.33 i immediately contacted gloria as she had assured me if the billing does come up she would PERSONALLY fix it but she revered me to the call centre, since today the matter has not been fixed i keep getting case numbers, this morning i called the call centre and was told my case had not been dispatched yet and it will take 72working hours to be attended to and this is the third case i have opened all have been ignored , I donot have this money they are asking for they keep trying to debit it dfrom my account and have had to pay 3unpaid debit orders, Gloria has **** to countless times