Nothing but a waste of time and stress

I submitted my claim on the 17th of January still haven't received proper responses I've been emailing back and forth and eventually last week I phoned spoke to vusumzi wisani my affidavit wasn't stamped and this was only brought to my attention after waiting so long for feedback for a calm and being on hold for almost an hour with my calls being dropped. I curse the day u signed up for insurances with useless network provider that's so disrespectful towards their customers its shocking it's like the constantly middle finger you right through out the process and they never respond to anything.ive emailed the affidavit and I've been waiting for 30 min for them to take my call.how is it that other brands that are underwritten by finrite pay out claims in a a matter of days but telkom delays the process and disrespects customers and never takes any accountability for being so pathetic and useless