Nothing being done to repair problem

We first logged a fault on the 9th of October because our phone lines and Adsl are no longer working whereby a week and a half later we were told the problem had been resolved when in fact it had not. On the 21st of October we logged another fault and have still yet to have any response . Really disappointed in the service we are receiving <br> Ref 1 : 572CRK091015<br> Ref 2 : 717CRK211015