Nothing been done since November 2017!!

I am posting this out of desperation as I am simply just being ignored by Telkom...

I've been trying to get my current business telephone lines ported from Neotel to Telkom since November 2017, together with a data package included as one account. At first, the great service I received from them, made me wonder why people are complaining so much about them as they were very friendly and helpful when I app**** for this.

My opinion quickly changed after my submitted and signed contracts with them did not materialize because they have allocated me a fixed line package after I emphasized the fact that it should be an LTE data package as well as the porting of two telephone numbers to a "virtual line" with them. Because of previous line thefts, no fixed lines will be installed in our business area anymore. My data package is working extremely well and I don't have any complaints or issues with it.

However, I've been given the run-around and empty promises from at least 4 different people to get my two telephone lines ported over to Telkom. I even went to a Telkom office out of desperation to speak to someone face to face to get this done. I went there in February and was informed that the porting was still not done. I had to submit a certified copy of my ID, FICA documents and CK1 documents together with my last three month's bank statements to them the following day, which meant I had to get them certified at the SAPD, go to the bank for original statements (which is not given free of charge) and to go back to them the following day, which I did. I was promised everything would be done in 2 weeks time.

After not getting any feedback for weeks from them AGAIN, I called Telkom last week on 11 April. I was informed that absolutely nothing have been done about my requests and that there are no records on their system reflecting any of my documents or requests! I was asked to e-mail all my previous application forms and communication to the woman I spoke to (I will give the names of all the people and proof thereof if required). She promised me that she would keep me up to date and get my problem resolved.

Since the 11th, I have sent her numerous e-mails (which I can see is being read), requesting some feedback on the progress from her. I am just being ignored once again as if I don't even exist, exactly like the other people before her also ignored me!! Trying to speak to someone over the phone to complain or get some answers is just about near impossible. Their "complaints department" on their website is (in my opinion) so designed, that you are only able to complain on irrelevant things that does not require any action or effort from them.

Does anyone out there know of just 1 person at Telkom that would be willing and also able to at least try and assist me? Unfortunately I need the existing two numbers as they have been the numbers I have been using for many years in my business, so I am thus basically being forced to either stay with Neotel or having to go through this ridiculous and extremely difficult process with Telkom to enable me to do business with them. I also have to be satisfied with continuous line interruptions and expensive service from Neotel, whilst my customers can't reach me during these interruptions.

Is it at all possible to port numbers from Neotel to a mobile service provider like MTN or Vadacom and then making use of a mobile cellphone instead? I don't know what I am to do anymore!!