KB
Klasie B
1 reviews | Active since Jul 2011
12 May 2017, 08:32
Nothing been done
<p>I put in an order ( ********** 24A) for an upgrade from my 10mbps ADSL line to a 20mbps VDSL line, which I know the exchange can handle 40mbps but nothing has been done and the order has been resolved I found out on 09/05/2017 when my telephone line started getting so bad with crackling noise and that no-one can call my number (it goes to voicemail after one or two rings). I am very disappointed that I asked for a 20mbps VDSL, which I know is supported on my exchange, since I was put on it for a test when my line had a problem a year or so ago. Nobody seems to understand that I want my port to be switched to the exchange that can handle 40mbps. All I want is the 20mbps VDSL line and my telephone line sorted out so I can make and recieve calls again.</p>
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Replies (3)0
Replies (3)
Telkom's replyOfficial
12 May 2017, 10:58Good day Klasie,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply12 May 2017, 10:58
Official
Good day Klasie,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
KB
Klasie B's updateReviewer Update
17 May 2017, 20:11Hi Busi,
Nothing has been done yet. My telephone line is useless, I can not hear anybody when they call because of the static on the line and my internet speed is non exsistant. Nobody contacted me yet since your reply and also the Telkom App for android keeps having trouble when I query a call and throws me out. When will this be sorted out? VDSL 20mbps line active and phone line fixed?
Klasie
KB
Klasie B's update17 May 2017, 20:11
Reviewer Update
Hi Busi,
Nothing has been done yet. My telephone line is useless, I can not hear anybody when they call because of the static on the line and my internet speed is non exsistant. Nobody contacted me yet since your reply and also the Telkom App for android keeps having trouble when I query a call and throws me out. When will this be sorted out? VDSL 20mbps line active and phone line fixed?
Klasie
KB
Klasie B's updateReviewer Update
26 May 2017, 09:27Still nothing has been done yet, my telephone is now so bad you can not even hear the dial tone anymore over the crackling and I have disconnected my phone line and try to use my adsl, I say try because my line noise and latency is so bad I can not use my paid for internet services and am loosing time and money. I am currently, after almost three weeks of nothing being done thinking of taking other steps since complaining does not work and seems like there is nobody working in Vanderbijlpark anymore, call is still pending, just got an update last week that telkom is aware of my problem, being aware and doing nothing means totally nothing. When will this be escalated to a higher level like a manager worth his salt? Acting and sorting out this manner. I am now really not interested in excuses and want solutions.
KB
Klasie B's update26 May 2017, 09:27
Reviewer Update
Still nothing has been done yet, my telephone is now so bad you can not even hear the dial tone anymore over the crackling and I have disconnected my phone line and try to use my adsl, I say try because my line noise and latency is so bad I can not use my paid for internet services and am loosing time and money. I am currently, after almost three weeks of nothing being done thinking of taking other steps since complaining does not work and seems like there is nobody working in Vanderbijlpark anymore, call is still pending, just got an update last week that telkom is aware of my problem, being aware and doing nothing means totally nothing. When will this be escalated to a higher level like a manager worth his salt? Acting and sorting out this manner. I am now really not interested in excuses and want solutions.