1 reviews | Active since Jan 2012
<p>I placed an online order for a contract and handset at the beginning of December 2016. I was contacted and informed that the credit check could not be done at that stage due to the system. I was informed that I would be contacted. I was contacted once but missed the call. However, I was not contacted again. On 4 January 2017 I contacted Telkom sales and stayed on the line while the credit check was done. I was then informed that I would be contacted to make further arrangements. I have not been contacted and when I attempt to contact Telkom’s sales department I am left waiting for almost an hour and no one answers. This is terrible service particularly considering that I am not even a customer yet. </p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
I have still not received any feedback!
I have still not received any feedback!
Hi Lizel
May you kindly provide us with the your id number and we will follow up with our Sales team.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Lizel
May you kindly provide us with the your id number and we will follow up with our Sales team.
Regards
Diketso
Telkom Social Media Team
Best regards,
My ID is ***. I again spoke to your sales team today who promised to phone me back. I am so disappointed. I am wondering how I will be treated once I become a customer if this is the type of treatment I am receiving before becoming customer. You will now have to convince me.
My ID is ***. I again spoke to your sales team today who promised to phone me back. I am so disappointed. I am wondering how I will be treated once I become a customer if this is the type of treatment I am receiving before becoming customer. You will now have to convince me.
Thank you,
Your query has been sent to our Sales Team for assistance.
Regards,
Busi
Telkom Social Media Team
Best regards,
Thank you,
Your query has been sent to our Sales Team for assistance.
Regards,
Busi
Telkom Social Media Team
Best regards,
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