1 reviews | Active since Jul 2017

25 Jul 2017, 17:07

Note getting a service from telkom

<p>Requested my line to be moved around the mid of June. After being at my new address and struggling to get hold of Telkom I got told that there is an error on my order. After struggling for days to get help on this error I managed to get a new order placed. the new order still not completed.</p> <p> </p> <p>The installer was on site but can install but because of some cabling issue and until then no one came on site to inspect to fix the problem. every time I call for an update I get told that it has been handed to the cable guys but its been almost a month and a half now and still no line.</p> <p> </p> <p>I can't get hold of any one from there cable side to ask an ETA or get them to get the job done. Please, can some one at Telkom assist or is this falling on deaths ears once more and just be another number in the fault/unhappy customer or we don't care bin.</p> <p> </p> <p>I feel sorry for Telkom in the future. they will eventually become a small less profitable company if they carry on treating customers like this. if this was any of the Fiber provides the problem would have been addressed and fixed already.</p>

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Replies (3)
Telkom
Telkom's reply26 Jul 2017, 15:59
Official

Hi

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the relevant department and feedback will follow.

Apologies for any inconvenience caused.

Your reference AI***.

Regards

Rafeeqah

Telkom Social Media Team

Best regards,

's update31 Jul 2017, 08:09
Reviewer Update

Good day,

Still no change, there was still no one onsite fixing the lines in the aria, when will telkom pay atention to this fault. ?

is there someone at openserve that i can call to ask for help?

There was somone that called me saying tha tthhey will be working on it last week but nothing has changed I still have no instellation.

This is getting pethetic now.

's update01 Aug 2017, 16:28
Reviewer Update

Good day thank you, this is been resolved.