KS
Kim S
1 reviews | Active since Nov 2014
18 Jan 2016, 12:07
NOT YET RESOLVED
The issue with the tablet and incorrect sim card is till not resolved. I then withdrew all funds out of my account as I am still sitting with a device I cannot use. They attempted to withdraw R174.20 out my account, The contract signed was R89.00 per month. Who is going to pay the returned bank charges? I want answers please and this debit order stopped. and PLEASE uplift this unit, it is useless to me and I no longer want to b bound to Telkom. Disgusted by your service.Also I need to read your Contract cancellation terms and conditions, no one is able to supply me with these. Your call center staff says I must drive to a Telkom store to read the T&C's. What a joke. This unit was delivered on 03rd December 2015 and still all of you together cannot resolve this.
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Telkom's replyOfficial
18 Jan 2016, 12:50Hello kimmys,
Apologies for the inconvenience and delay. Our consultants will urgently attend to this matter and advise.
Your reference remains SM183337
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the inconvenience and delay. Our consultants will urgently attend to this matter and advise.
Your reference remains SM183337
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply18 Jan 2016, 12:50
Official
Hello kimmys,
Apologies for the inconvenience and delay. Our consultants will urgently attend to this matter and advise.
Your reference remains SM183337
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the inconvenience and delay. Our consultants will urgently attend to this matter and advise.
Your reference remains SM183337
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,