Not willing to investigate Identity ***** case

<br> Someone opened Telkom Mobile account with my details without my knowledge or my permission. Telkom handed that account to VVM(Dept collectors) who managed to contact me and alerted me that I need to pay an account . <br> <br> I tried dealing with VVM and my efforts did not yield any positive results.<br> <br> I then contacted Telkom Mobile to investigate the issue and they opened a identity theft case. Since march 2015 this case has not been investigated. At least that is what I was told by their call center agent. I've lost count on how many times I've called Telkom Mobile and every time the call center agents tells me they are capturing notes for someone to investigate. That's if they don't drop my call or transfer me to someone who wants me to explain my problem then hang up as well.<br> <br> This is frustrating for me because I receive e-mails form Debt Collectors advising me to pay for something I didn't not take and I know that Debt collectors can legally attache my property. <br> <br> Can someone at Telkom Mobile please care enough to investigate my case.