Not willing to install my adsl line at home

the technician arrived at my home yesterday (after i ask to phone me so that i can be home) with out any prior contact and said there is no one at home so he can't get i to install the line. so i told him i will be there shortly but my domestic was home. i told her to show them where i wanted the line. the tech went into my house for 5min just to tell my domestic that the line can't be installed and i need to get a electrician out so he can install a telkom line for me!!! ***??? how can a electrician do your job??? the tech never phoned again and didn't even send a sms telling me anything i had to hear this from my domestic. if you could please advise me why i need to get an electrician out to lay your cables i would appreciate it.<br>