Not willing to help sort out an error in their billing

<p>So i went in for an upgrade close to the end of Augest 2016. Went into store and the lady in store called Mpho help prosessing the upgrade. When about done she said that she cannot finalize the upgrade becouse the landline bill is not paid. Note i only get the bill in the middle of the month via email. So i went home and paid the bill as requested. Send the proof of payment to the store as requested and waited for Mpho to phone me and let me know the upgrade is done and i can come and collect my new phone. A few weeks went by and i heard nothing. So i went back on the 2nd of September to find out what is going on. So they said no they now need to redo the upgrade as a new upgrade. So they went ahaid and about 1hour later i went home with my new phone. Only to recive a bill for the upgrade ammount x2 for Augest. How is that possible that i get billed twice for a month that i did not even have the phone or did the upgrade in? So i phoned Telkom Call Center and they logged the query. They phoned me. Was extreamly rude and said no i must just pay it. I told them there is no chance im paying for a service i have not had. So they closed the query as resolved even though they did nothing. End of september they debited my account with 3x the bill. So i reversed the debit order refusing to pay for it till they sort out the bill. Phoned them back and told them i reversed it and loged another query. Since then ive phoned again 4x to find out what the progress is and still nothing. In the meanitme i recive a message saying that they will be terminating my line if i dont make payment. So i phone again arraning that i will pay something at the end of the month but not the full ammount till they resolve my query. They said its not a problem they will log it on the system. So they terminated my line anyway. YAY ME. Thanks alot Telkom.</p>