Not Willing to help :(

<p>Have been experiencing horrible ADSL speeds at my business, for a while now. Submitted a fault, technicians came out, and problem still persists. Called the call center again, and spoke to Faith. She asked me to hold on as she needs to check the status. Puts me on hold for like 15 minutes. FIFTEEN MINUTES to read the status of my fault on her screen...or to reply to her whatsapp messages??!!</p> <p> </p> <p>Tells me that the technicians had come out but its not sorted, and she does not know when they will come back. So my question is, why did they not come back the very next day to continue with their repairs. its been days now, and the fault is still open. I ask to speak to her superior, as she could not answer my question. She tells me that the managers are busy and could not take my call. Really??!! this is really frustrating, as my business is paying for a service that i am not getting. I really hope that Hellkom gets some competition, so that they can catch a wake up.</p> <p> </p> <p>Really frustrated!!!!!</p>