1 reviews | Active since Apr 2014
NOT welcome to Telkom, but what is new?
<p>Who's who at the Telkom zoo?</p> <p>We live at 306 Hiperbool Street, Meyerspark, pretoria</p> <p>Our landline has been off for nearly 2 months .... then one nice Friday the internet (ADSL) dies. Promises, promises, and nobody knows, and people just shrug, 'cause it's nobody's problem except the client.</p> <p>And we get a SMS warning us to pay the telephone account ..... OR ELSE???? See, it is ANYWAY not working?? So are you going to CUT US OFF?</p> <p>Many, many phone calls from our CELL PHONES (to keep our business running, see????) We have only had the phone for a few months, moved in here in March 2016.</p> <p>So far - NO PLEASURE from our Telkom Service.</p> <p>Sunday, 02 October - Telkom van's in the streets around our house - hooooray - talk to the person, he tells us there are NO LINES for this address. REGTIG??? Then how did the phone work in the past? Just shakes his head. That's ONE way to pass the buck.</p> <p>Honestly .... shrugging, denying, promising, not caring .... what is new at Telkom?</p> <p>Viva, South Africa - this won't happen anywhere in the world, we are SO UNIQUE! Must we be happy about this? Nowehere to go, nobody to phone, nobody who cares.</p> <p>Rene de Beer ********** 547</p>
NOT surprisingly ... on the Telkom website are NO contact numbers/email addresses.
How convenient. Just a beautiful website ful of promises. Like the rest of Telkom. Beautiful on the outside, inside *******.
NOT surprisingly ... on the Telkom website are NO contact numbers/email addresses.
How convenient. Just a beautiful website ful of promises. Like the rest of Telkom. Beautiful on the outside, inside *******.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please email your affected number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please email your affected number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Busi - apology accepted - but if I can tell you HOW MANY people have apologized, but the problem is still not dissolved. Everytime (almost once a day) we speak to someone at Telkom, and they all apologizes for our dilemma. You teach them well.
We spoke to a lady at Telkom this morning, she said somebody will be here at our address at 15h00. Well, it is 15h42 and nobody is here - and to do WHAT?
How do we believe ANYTHING anybody says anymore - you speak to someone EVERYDAY that says it will be fixed today. Everyone logs a fault, everyday.
Is it really rocket science to fix a faulty telephone line? We are trying to run a professional business here, working with doctors' billing. I am disgusted to say that we have to use our PERSONAL cell phones for the business - even to call Telkom every day to querry the dead line.
Honestly - HONESTLY - it is just talk, talk, talk, talk, talk. Everybody is so sorry. Our neighbour works for Telkom - his phone was also off, but strange enough - he got back on QUICK-QUICK. Just strange to a normal person NOT working for Telkom.
It doesn't make me angry - it breaks my heart. We are so dependant on a business like Telkom, and they just simply don't care.
Busi - apology accepted - but if I can tell you HOW MANY people have apologized, but the problem is still not dissolved. Everytime (almost once a day) we speak to someone at Telkom, and they all apologizes for our dilemma. You teach them well.
We spoke to a lady at Telkom this morning, she said somebody will be here at our address at 15h00. Well, it is 15h42 and nobody is here - and to do WHAT?
How do we believe ANYTHING anybody says anymore - you speak to someone EVERYDAY that says it will be fixed today. Everyone logs a fault, everyday.
Is it really rocket science to fix a faulty telephone line? We are trying to run a professional business here, working with doctors' billing. I am disgusted to say that we have to use our PERSONAL cell phones for the business - even to call Telkom every day to querry the dead line.
Honestly - HONESTLY - it is just talk, talk, talk, talk, talk. Everybody is so sorry. Our neighbour works for Telkom - his phone was also off, but strange enough - he got back on QUICK-QUICK. Just strange to a normal person NOT working for Telkom.
It doesn't make me angry - it breaks my heart. We are so dependant on a business like Telkom, and they just simply don't care.
Proudly South African ... but when something like this happens, and it leaves you so helpless to do anything, or to speak to anybody who will actually ACT on it, it is like walking into a brick wall.
It leaves you hopeless and with no will to try and trust anybody anymore.
Proudly South African ... but when something like this happens, and it leaves you so helpless to do anything, or to speak to anybody who will actually ACT on it, it is like walking into a brick wall.
It leaves you hopeless and with no will to try and trust anybody anymore.
And so yesterday morning - I got a call from this number: ********** - from Bronwyn, Telkom. She even speaks Afrikaans to me! About 2 minutes into the conversation, she tells me I must give her A FEW MINUTES and she will call me back.
Needless to say .... this is 24 hours later ... Bronwyn has never phoned back.
THNX BRONWYN! You just put another little candle on my Telkom Bull**** Cake.
And so yesterday morning - I got a call from this number: ********** - from Bronwyn, Telkom. She even speaks Afrikaans to me! About 2 minutes into the conversation, she tells me I must give her A FEW MINUTES and she will call me back.
Needless to say .... this is 24 hours later ... Bronwyn has never phoned back.
THNX BRONWYN! You just put another little candle on my Telkom Bull**** Cake.
Dear Busi - as from Saturday, 5 Nov, our internet-services is off AGAIN. No explanation, no warning. It is Tuesday, we run a medical bureau from home - professional services to doctors - we do their billing.
Needless to say - we cannot work when Telkom interrupts our services continually.
Will you kindly assist us with this problem?
Our landline is ********** 571.
Kind regards
René de Beer (the line is in Mr Jaco Grobler's name)
Dear Busi - as from Saturday, 5 Nov, our internet-services is off AGAIN. No explanation, no warning. It is Tuesday, we run a medical bureau from home - professional services to doctors - we do their billing.
Needless to say - we cannot work when Telkom interrupts our services continually.
Will you kindly assist us with this problem?
Our landline is ********** 571.
Kind regards
René de Beer (the line is in Mr Jaco Grobler's name)
OK, now no comment, no reply on from anybody.
We have JUST reported it (again) to Telkom, and they cannot give us a reason for the problem. I wrote to Busi, HR in private, and he didn't respond in any form.
Why even report a fault?
Line is off AGAIN, for no reason, they cannot even tell us what/why???????
Not very helpful at the other end of the line .... unacceptable. Exactly one month later .... no technician has been sent out yet, but it was reported on Monday already.
We pay, for no service. Oh, I forgot ... this is South Africa.
WAY TO GO, TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!! POOREST SERVICE EVER.
OK, now no comment, no reply on from anybody.
We have JUST reported it (again) to Telkom, and they cannot give us a reason for the problem. I wrote to Busi, HR in private, and he didn't respond in any form.
Why even report a fault?
Line is off AGAIN, for no reason, they cannot even tell us what/why???????
Not very helpful at the other end of the line .... unacceptable. Exactly one month later .... no technician has been sent out yet, but it was reported on Monday already.
We pay, for no service. Oh, I forgot ... this is South Africa.
WAY TO GO, TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!! POOREST SERVICE EVER.
Good day
Since nobody cares to reply to my requests, I shall keep on tackling the issue here.
Our internet came on after a few days' struggle with Telkom.
Today, 14 Nov - our landline is dead.
Just saying. Trying to run a business here.
Paying our account at Telkom as we should.
Getting no service is standard.
Good day
Since nobody cares to reply to my requests, I shall keep on tackling the issue here.
Our internet came on after a few days' struggle with Telkom.
Today, 14 Nov - our landline is dead.
Just saying. Trying to run a business here.
Paying our account at Telkom as we should.
Getting no service is standard.
Today 15 Nov - landline still down.
Not as if Telkom cares - they get their money every month.
Today 15 Nov - landline still down.
Not as if Telkom cares - they get their money every month.
Just an update - Today 16 Nov - landline still down.
Not as if Telkom cares - they get their money every month.
Just an update - Today 16 Nov - landline still down.
Not as if Telkom cares - they get their money every month.
Just an update - Today 17Nov - landline still down. No reason, nobody knows when you phone Telkom.
Not as if Telkom cares - they get their money every month.
Just an update - Today 17Nov - landline still down. No reason, nobody knows when you phone Telkom.
Not as if Telkom cares - they get their money every month.
Just an update - Today 2 Dec - from yesterday, 1 Dec 2016, our ADSL line is down. No reason, nobody knows when you phone Telkom.
Not as if Telkom cares - they get their money every month.
This time the LANDLINE works ... but not the internet. No explanation, no warning ... line just dead.
Just saying - trying to run a professional business here.
Anybody reading here can see the pattern. There is just NO consistency in any Telkom line.
Not as if Telkom cares, just saying.
I emailed Garreth at ********** - but he never answers, just saying.
Just an update - Today 2 Dec - from yesterday, 1 Dec 2016, our ADSL line is down. No reason, nobody knows when you phone Telkom.
Not as if Telkom cares - they get their money every month.
This time the LANDLINE works ... but not the internet. No explanation, no warning ... line just dead.
Just saying - trying to run a professional business here.
Anybody reading here can see the pattern. There is just NO consistency in any Telkom line.
Not as if Telkom cares, just saying.
I emailed Garreth at ********** - but he never answers, just saying.
Hello - it is me again. Our Telkom ADSL line went off on 6 January, together with our neighbours' lines, because of lightning.
Needless to say (he works for Telkom) his line was on straight away.
Today .... quite a few days later, our line is working again. Hours on the phone with people who know nothing, everyone saying something else, our business is STANDING STILL. Logging faults, trying to help, trips to Telkom offices which didn't help in any case ...
Telkom doesn't care - WHY SHOULD THEY CARE?
Who can run a business successfully and it cannot do business for almost 2 weeks?
Please tell me ... I want that business. Because we suffer because our ISP is Telkom.
Does Telkom want to see its clients in ruins? Because they SIMPLY DON'T CARE.
Hello - it is me again. Our Telkom ADSL line went off on 6 January, together with our neighbours' lines, because of lightning.
Needless to say (he works for Telkom) his line was on straight away.
Today .... quite a few days later, our line is working again. Hours on the phone with people who know nothing, everyone saying something else, our business is STANDING STILL. Logging faults, trying to help, trips to Telkom offices which didn't help in any case ...
Telkom doesn't care - WHY SHOULD THEY CARE?
Who can run a business successfully and it cannot do business for almost 2 weeks?
Please tell me ... I want that business. Because we suffer because our ISP is Telkom.
Does Telkom want to see its clients in ruins? Because they SIMPLY DON'T CARE.
If you check my reviews - they are consistently 1 month apart - that tells me that our lines are off EVERY MONTH for a few days, sometimes more than a week.
That is quite a milestone for TELKOM.
If you check my reviews - they are consistently 1 month apart - that tells me that our lines are off EVERY MONTH for a few days, sometimes more than a week.
That is quite a milestone for TELKOM.