Not using your service

Hi, I ordered a package from telkom a few weeks back, The technician came out to check if I have a line for lte, he confirmed that my flat does not. And that the building it self has old lines. And so he has to get a planer and the building plan from the owner from the building I live in. I asked is it a process? He confirmed yes so I asked him to tell telkom just to leave the whole process,

Now what is annoying me is I am getting bills emailed to me for something I am not using and I did not sign for anything. Can telkom sort out the problem as I don`t want anything to do with telkom. And if telkom cant then I will take further steps regarding the problem, I cant pay for something I am not using.