1 reviews | Active since Feb 2011
Not using unused data
I have bought extra data in January since my monthly allocation was depleted. My contract with telkom is 10+10. There was 2519 data left by the end of January. 1st of February this month's 10+10gig kicked in. The unused 2519 data is not used first and expires on 23/02/2018. I have paid for that data. It should be used first. Telkom refuses.
Hi tishza,
Thank you for making contact with us, we apologise for a delayed response.
Please note that the data consumption rule is that the recurring bundles get used first.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi tishza,
Thank you for making contact with us, we apologise for a delayed response.
Please note that the data consumption rule is that the recurring bundles get used first.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,