Not user friendly with regard to balance checks
<p>I am an contract holder of a wifi LTE service of which I always monitored my balances of data on the MY TELKOM WEBSITE by LOGIN IN INSTANTLY WITH MY SIMCARD. Now I have to access the page with a user name and password which was never created for me when I started the contract. Now I am *****ed because I have no way to monitor anything with regard to my contract. The Google Playstore App is just as useless.</p>
Hi Laura,
I still cannot login instantly to monitor my data balances. Which number did you use to contact me?
Hi Laura,
I still cannot login instantly to monitor my data balances. Which number did you use to contact me?
I already complained about the fact that I cannot access my account view the LOGIN INSTANTLY option like always did since I started the contract. I do not have a user name and password. I've also noted that my name are not displayed as the account holder when I was still able to login on the Web page of TELKOM. This is just as poor service.
I already complained about the fact that I cannot access my account view the LOGIN INSTANTLY option like always did since I started the contract. I do not have a user name and password. I've also noted that my name are not displayed as the account holder when I was still able to login on the Web page of TELKOM. This is just as poor service.
On the portal I am now forced to login with a username and password which I do not have as I was never registered to use a username and password to access my account! I always used LOGIN INSTANTLY to access my account! In which other way do you need me to explain myself on this complaint?
On the portal I am now forced to login with a username and password which I do not have as I was never registered to use a username and password to access my account! I always used LOGIN INSTANTLY to access my account! In which other way do you need me to explain myself on this complaint?
I already complained about the fact that I cannot access my account view the LOGIN INSTANTLY option like always did since I started the contract. I do not have a user name and password. I've also noted that my name are not displayed as the account holder when I was still able to login on the Web page of TELKOM. This is just as poor service.
I already complained about the fact that I cannot access my account view the LOGIN INSTANTLY option like always did since I started the contract. I do not have a user name and password. I've also noted that my name are not displayed as the account holder when I was still able to login on the Web page of TELKOM. This is just as poor service.
Good day,
We apologize for the inconvenience caused.
Please find the option to log in instantly here
https://apps.telkom.co.za/alpha/public/login/public/login?site2pstoretoken=v1.4~BAB59546~871608A02C31BB5EA4D3C70597EBFA71EEA4391A9C31CFB0FF5E7DA5EC25E32E4960E1C62E09766EC638E23A8D4AD5B42D7079A0B8E19ABF5C57CC2D79237E00008CA42F4CE0B9149FE96E9FB5A7FA09C91BAE0E93D9C23BB4C1AEE44FCAAE8DE2A996F5BCD0*******10D896734CFB***A***DBAE6A62BBCD741EB347D***A5D4CD976DFEC7C757ED8573F450791E6EB5E81E6CDD8F1EB2EC62BDA0A22B377E33DD0CFD***AAF753D***FAD13932BCD566A89A7DBDE8E43874D559218B98857F1DD9083DD&p_error_code=&p_submit_url=https%253A%252F%252Flogin.telkom.co.za%252Fsso%252Fauth&p_cancel_url=https%253A%252F%252Fapps.telkom.co.za&ssousername=&madURL=login/public/login
or you can register here so to have the username & password
https://apps.telkom.co.za/alpha/public/register
Kind regards
William
Telkom Social Media Team
Good day,
We apologize for the inconvenience caused.
Please find the option to log in instantly here
https://apps.telkom.co.za/alpha/public/login/public/login?site2pstoretoken=v1.4~BAB59546~871608A02C31BB5EA4D3C70597EBFA71EEA4391A9C31CFB0FF5E7DA5EC25E32E4960E1C62E09766EC638E23A8D4AD5B42D7079A0B8E19ABF5C57CC2D79237E00008CA42F4CE0B9149FE96E9FB5A7FA09C91BAE0E93D9C23BB4C1AEE44FCAAE8DE2A996F5BCD0*******10D896734CFB***A***DBAE6A62BBCD741EB347D***A5D4CD976DFEC7C757ED8573F450791E6EB5E81E6CDD8F1EB2EC62BDA0A22B377E33DD0CFD***AAF753D***FAD13932BCD566A89A7DBDE8E43874D559218B98857F1DD9083DD&p_error_code=&p_submit_url=https%253A%252F%252Flogin.telkom.co.za%252Fsso%252Fauth&p_cancel_url=https%253A%252F%252Fapps.telkom.co.za&ssousername=&madURL=login/public/login
or you can register here so to have the username & password
https://apps.telkom.co.za/alpha/public/register
Kind regards
William
Telkom Social Media Team
Eventually I got access to the Web page by using https://apps.telkom.co.za only and then using the LOGIN INSTANTLY WITH YOUR SIM option on the page after login with difficulty as I was guessing my username and password because I was also challenged with the FORGOT USERNAME / PASSWORD options.
This took me almost 45 min to figure out as the links given above by William was not user friendly.
I do not feel comfortable in changing my rating on Telkom to more than 2 stars at the most as Support on the page is very limited according to my own opinion
Eventually I got access to the Web page by using https://apps.telkom.co.za only and then using the LOGIN INSTANTLY WITH YOUR SIM option on the page after login with difficulty as I was guessing my username and password because I was also challenged with the FORGOT USERNAME / PASSWORD options.
This took me almost 45 min to figure out as the links given above by William was not user friendly.
I do not feel comfortable in changing my rating on Telkom to more than 2 stars at the most as Support on the page is very limited according to my own opinion