JD
James D
1 reviews | Active since Aug 2015
27 Oct 2015, 12:31
Not unsuspending my phone and making weak excuses.
Good day,<br> <br> I would like to have my account unblocked. <br> <br> I have spoken to three different agents in your call centre and they all say different things. I was told it takes two to three days for my account to be unsuspended.<br> <br> Whenever you contact the call centre they make excuses and make the time line longer.<br> <br> I was told it now takes 7 days for my account to be unsuspended.<br> <br> You cannot even debit order my account on the correct date. Please sort this out ASAP.<br> <br> I was promised my account will be unsuspended today, but still my phone is not working.<br> <br> Kind regards.<br> <br> James<br> <br>
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Replies (1)Telkom's replyOfficial
27 Oct 2015, 12:46Hello jamesdearham1990,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161432.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161432.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply27 Oct 2015, 12:46
Official
Hello jamesdearham1990,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161432.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161432.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
