Not Treated Fairly Ref***7

I'm so disappointed with Telkom mobile especially Line managers(Lungelo in Durban & Patience in PE) at client service department

I called to log a query 17/10/2017 regarding billing of one of my mobile data contract which I recently upgraded and I was advised that someone will contact me within 2 to 72hrs even now I'm still waiting.

During the upgrading process, so called spending limit was added to my contract without my consent and now I have to pay extra R579 which I could have avoided or used other data contract. Proof to me that you have explained this new feature then I will have no problem to pay.

Poor consultants (Zama,Zama, Mandi,Nonibo,Ntutuzo ) tried to escalate my query several time to who ever handling my case back office until I requested to talk to one of their line manager but never returned my call

This is what happens when companies like Telkom is more consent on sales than customer services, at this point in time, I'm every worried hence I still have 7 contract with Telkom

Hope to hear from Telkom customer service

Martin ********** 476