Not treated fairly

Iam utterly disapointed with what has happened in regards to my account this month, I have a monthly spending limit on my account and on the 1st of August I bought myself 100min and 8gig Telkom Monice data I received smses that money was deducted from my account and another sms confirming that my 100min and monice data was loaded. To my suprise I noticed that I don't have data. I then called your call center and was told thatI never bought data bundle despite the smses I received confirming that I had successfully loaded data. This needs to be sorted out as now I don't have data bundles but my money was taken. If for whatever reason the data that I bought was not loaded then Telkom could have sent me an sms saying your transaction was not successful or something.....this is an inconvenience and again TCF i was definitely not trated fairly I need this rectified ASAP.