Not telkoms problem

Hi Hello Peter I have been in contract with Telkom for the last approximately thirty years. I reside in what is categorised as a high crime area Crystal Pk Benoni, our cables over the years have continually been ****** we have been left without lines for long periods of time. I was never previously aware that on these occasions my payment was to be refunded I have only recently made use of this policy. Our cables once again have been ****** around June/July this year I was overseas at the time, this information was relaid to my son by a customer service employee. no further payments were made to telkom. I returned on the 11th Aug, on contacting Telkom I was informed that my self and all other neighbors effected in my area will not be having the cables replaced due to the cost we would have to wait for fiber optic cabling to be laid. My concern was not losing access to a telephone but the financial loss due to no wifi which we had for our business. On my second trip to telkom I spoke to a manager I was informed that I was to cancel my line and wait for wifi and reapply at my cost, she was not able to tell me what the cost could incur, but if I had any bad debts with other people I would be declined. The non payments now outstanding to Telkom if not paid, would result in a declined of their services. I did request all of this information to be given to me in writing, I was declined. When I related to her I did not breach the binding contract with Telkom and they were accountable for my loss of income, I was informed I can not do that IT IS NOT TELKOMS PROBLEM, I must cancel the line. I had had enough of her lack of knowledge and requested her area managers contact details. I spoke to Andie, who informed me that the service I should have been provided and which he would arrange for me was to have my line suspended and any payments made by me refunded. I am now in debt of approximately R2900 from the last time I was interested enough to look, I have also been handed over for collection. Thirty year client of Telkom Kathleen