NOT TELKOM CUSTOMER BUT GETTING BILLED

Item: Telkom
Rating: 2
Author: KIM H

I am no longer a Telkom customer as there is no available service where I moved to so terminated my service. A credit was passed and every month I get new invoices from Telkom showing how the monthly instalments are eating away at my refund. How do I get billed for no service and why has a refund to my banking account not been processed?

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Replies (1)

Telkom's replyOfficial

11 Nov 2015, 14:47

Hello kimi.hill,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166692

Regards
Luleka
Telkom Social Media Team

Telkom's reply11 Nov 2015, 14:47

Official