Not sure why I am suprised

Frustration beyond explanation! After having Vumatel install a fibre line and using their portal to order a data package from Telkom, I was then stuck in analogue hell! More than 2 hours over two days between the telkom call center who did not know how to deal with a Vumatel portal order and the Vumtel call center who "could not help" as it was now a Telkom problem. I have finally canceled my fibre order as there seems no way on "call center earth" to resolve the misunderstanding between these two *********** companies.

The call center staff who had to bear the brunt of my frustration (holding for +20 min to have the call answered, then getting the same questions repeated and confirmed time and again, placing me on hold for more than 30 min when I finally gave up and hung up.......I can carry on but I am sure many have experienced this from these two companies) The final straw was when their escalation procedure are designed to frustrate you further, rather than resolve your problems.

So to the executives of these these two companies (who are god like creatures who cannot be contacted by customers) I say well done on creating such incompetence in a commercial space that should be setting new trends and driving us forward! To all the potential fibre customers of these two organizations I say good luck if you end up choosing them........you will need it!