Not stopping service of old age paralised Stroke victom after numerous request

<p>My Mother had a severe Stroke which left her partially paralised and totally unable to talk. She was moved to a Frail Care centre almost a year ago.</p> <p>After numerous attempts to get Telkom to stop her landline to an OLd Age home where she is not even a resident any more - they asked us to pay the outstanding balance and they will stop the account - which we did.</p> <p>It turns out now that all they did was to stop the debit order - and now the account has accumulated again - and still is every month - even though the account holder is not even living at that address anymore - and the line has been cancelled a year ago. </p>