1 reviews | Active since Oct 2016

07 Dec 2016, 13:57

not sorting the problem

<p>I have requested to keep my landline after submitting the cancellation form. I requested from the 18th of October to not cancel the landline. I have been using Messenger to communicate but I keep on getting "we apologies for the inconvenience" but you dont sort it out. unfortunitly we can not phone from our work. Can you please sort it out asap. I am done asking and begging.</p>

0
Replies (2)
Telkom
Telkom's reply07 Dec 2016, 19:39
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

's update08 Dec 2016, 15:05
Reviewer Update

Good day

any feedback Yazied??? Or shell I start looking at other options in getting this solved? I have been patient for long enough. this has been going on since the 18th of October. How difficult is it to re connect a landline?