Not shaping up to be a good 2017 For you Telkom

<p>Please can you have my faulty line addressed. It is yet again disconnected. To add insult to injury I can't use the Telkom app as it needs to be updated, which would be fine if I had my ADSL line up.... but it is down, not even synchronizing.</p> <p> </p> <p>My line went down at 10:45:01am on the 8th February 2017. I logged a call when I got home but I don't hold out much hope for it being fixed anytime soon based on the last outage I had.</p> <p> </p> <p>Now I have to use my mobile data (what little I have) to firstly upgrade my Telkom app, secondly to write this complaint and lastly to be able to work remotely.</p> <p> </p> <p>So please get this resolved as the line keeps on being disconnected when technicians do any work in the area, clearly they should be supervised if they are interrupting services to your clients, they should also maybe check with customers when doing work to see if they still have service before just packing up and heading home. If you are unable to fix this timeously, please give free data on my mobile contract so I can continue working till you get it fixed.</p> <p> </p> <p>The last issue I had I was told all sorts of things, such as I must check with my ISP, and I need to replace my modem. All while trying to explain that I was even unable to connect to the telkom guest account, and my ISP has already checked my account. When a technician finally arrived I was told the same that I need my ISP to reset my account, only to then be told that there are other customers also having issues on the area with the lines? Now how are multiple issues in one area being pushed back onto the customer? Especially when the technician admits they are working on the infrustructure and pulling in fibre? That issue was resolved by resetting the DSLAM port at the exchange. This issue is different as the line itself is not syncing and the telephone is also dead.</p> <p> </p> <p>This all on top of the insult of January 2017's billing where you decided to double bill all your customers.</p> <p> </p> <p>I am not waitng 5 days this time for Telkom fo fix this. Reference number: 434CWK080217</p>