Not sending account and unfair suspension

I found out this morning via sms that my account was suspended because of non-payment. <br> <br> This is regardless of the fact that I have not received a statement from Telkom since December. Would it not be better for me to receive a sms saying that there is an amount outstanding and the account would be suspended if payment is not made? <br> <br> When I try to call from my phone I hear the following message: Please call the call centre to furnish your particulars. I had received an email address from the call centre to send proof of payment. <br> <br> I have not received any response to the 4 emails sent earlier today (at the very least I would think one would receive a proof of receipt).<br> <br> I have asked them to reinstate my account immediately as it is not my fault that there was an amount outstanding.<br> <br> Please note that I have had a perfect history of paying my account until the incompetence of Telkom where they failed to send me an account.<br> <br> One would think they would reinstate services with the same haste used to interrupt services.