NOT SATTISFIED

Dear Sir/Mam who it may concern, In Dec I requested upgrade to 4mbps, but mistakenly gave me 10mbs line, requested it to change...up to now nothing has happened, have spoke to assistants & to Shaldene (manager) numerous times, who said it is being processed, please be patient.

Our speed test has been average 0,22 for weeks We have always paid up to date -

I app**** for this deal in dec as a Deal Sweetener? ie free modem etc. I have been on the phone for hours trying to solve this. What can be done?

we are still receiving bills for R800

Today our landline is cut off!