Not satisfied with delayed feedback from Telkom

<p>After waiting more than 40 days for feedback from Telkom (REF ********** 4), I decided to take my complaints to Hellopeter. Telkom quickly responded within 2 days. But what a response. Besides the spelling mistake, the response was not adequate. It left me with more questions than answers. Also, there were two parts to my query. I wanted to know if the R120 charged is correct, and for how long I am going to be charged this amount. </p> <p> </p> <p>Simply put. I signed a 24 month data contract in June 2016 that included a device. In March this year I upgraded to a bigger data package, without a device. I therefore just needed to pay the remaining costs of the device. Instead of the R50 p/m (charged and discounted) for the device, I am now charged R120 p/m. The SMS feedback stated that the new data deal is more expensive than the old deal, hence the device fee is more! So what I am meant to understand is that the cheap device that I got with the cheap contract, now costs more because the data I get per month is more????!!!! Even though i'ts the same device? It's not a satisfactory answer Telkom. I expect a proper explanation. I pay for this, so I have a right to adequately understand what I pay for. </p>