lM
lerato M

1 reviews | Active since Jan 2015

30 Jan 2015, 09:50

not responsible

I had an expired telephone contract with 8.ta which I chose to not renew. On the 27 September I received a call from cell direct on behalf of 8.ta selling me a contract. I was made aware that the calls are recorded. I declined the offer a few times until the sales lady told me about the R99.00 a month contract on smart saver plan. I still declined then she added that I would be given free unlimited data from the time the phone is delivered until end of March which worked out to 6 month. I was then convinced but I repeatedly asked question around the free data as this was what got me sold. I asked not once, twice but over 4 times as I found this to be a superdeal . I needless to say this was not the case as I ran out of data. When I called 8.ta about this. They told me that this benefit was not for me. I insisted on it and was told by a cell direct consultant that it was corrected and I should enjoy the use. I got cut off again. This time 8.ta will.not take the responsibility nor cell direct as they cannot be contacted bcos they dont pick up their phone.I then said 8.ta must come get its phone and cancel contract. I stopped debit or.They have cut my service and await to bad list m

0
Replies (1)
Telkom
Telkom's reply30 Jan 2015, 18:37
Official
Hello mphatlalatsane,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84557.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team

Best regards,